An edition of Servqual, a multiple-item scale for measuring customer perceptions of service quality (1986)

Servqual, a multiple-item scale for measuring customer perceptions of service quality

by , , , and

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A Parasuraman, A. Parasuraman, ...
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  • ★★★★★ 5.0 (1 rating)
  • 6 Want to read
  • 1 Have read
Notes

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Last edited by MARC Bot
December 11, 2022 | History
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An edition of Servqual, a multiple-item scale for measuring customer perceptions of service quality (1986)

Servqual, a multiple-item scale for measuring customer perceptions of service quality

by , , , and

  • ★★★★★ 5.0 (1 rating)
  • 6 Want to read
  • 1 Have read

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Publish Date
Publisher
Marketing Science Institute
Language
English
Pages
39

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Subjects

Customer services, Marketing research, Research, Marketing, Politics and government
Edition Availability
Cover of: Servqual, a multiple-item scale for measuring customer perceptions of service quality
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986, Marketing Science Institute
in English
Cover of: Servqual, a multiple-item scale for measuring customer perceptions of service quality
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986, Marketing Science Institute
Paperback in English
Cover of: Servqual
Servqual : A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108) (Photocopy Ed.)
August 1986, Marketing Science Inst
Paperback in French

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Book Details

Edition Notes

"August 1986."

Bibliography: p. 35-37

Published in
Cambridge, Mass
Series
Working paper / Marketing Science Institute -- no. 86-108

The Physical Object

Format
Paperback
Pagination
v, 39 p.
Number of pages
39

Edition Identifiers

Open Library
OL17579820M
ISBN 13
9789997059536
OCLC/WorldCat
15044808

Work Identifiers

Work ID
OL11019355W

Source records

marc_columbia MARC record

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
December 11, 2022 Edited by MARC Bot import existing book
August 22, 2020 Edited by ISBNbot2 normalize ISBN
August 17, 2012 Edited by VacuumBot Updated format 'paperback' to 'Paperback'; cleaned up pagination; Removed author from Edition (author found in Work)
March 29, 2011 Edited by Katherine Reynolds Edited without comment.
September 29, 2008 Created by ImportBot Imported from Miami University of Ohio MARC record