An edition of Servqual, a multiple-item scale for measuring customer perceptions of service quality (1986)

Servqual, a multiple-item scale for measuring customer perceptions of service quality

by , , , and

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  • ★★★★★ 5.0 (1 rating)
  • 6 Want to read
  • 1 Have read
Notes

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Last edited by WorkBot
December 15, 2009 | History
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An edition of Servqual, a multiple-item scale for measuring customer perceptions of service quality (1986)

Servqual, a multiple-item scale for measuring customer perceptions of service quality

by , , , and

  • ★★★★★ 5.0 (1 rating)
  • 6 Want to read
  • 1 Have read

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Publish Date
Publisher
Marketing Science Institute
Language
English
Pages
39

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Subjects

Customer services, Marketing research, Research, Marketing, Politics and government
Edition Availability
Cover of: Servqual, a multiple-item scale for measuring customer perceptions of service quality
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986, Marketing Science Institute
in English
Cover of: Servqual, a multiple-item scale for measuring customer perceptions of service quality
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986, Marketing Science Institute
Paperback in English
Cover of: Servqual
Servqual : A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108) (Photocopy Ed.)
August 1986, Marketing Science Inst
Paperback in French

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Book Details

Edition Notes

"August 1986."

Bibliography: p. 35-37

Published in
Cambridge, Mass
Series
Working paper / Marketing Science Institute -- no. 86-108

The Physical Object

Pagination
v, 39 p. ;
Number of pages
39

Edition Identifiers

Open Library
OL14420886M

Work Identifiers

Work ID
OL11019355W

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
December 15, 2009 Edited by WorkBot link works
September 12, 2008 Created by ImportBot Imported from Miami University of Ohio MARC record