| Record ID | marc_miami_univ_ohio/allbibs0006.out:2875216:1061 |
| Source | Miami University of Ohio |
| Download Link | /show-records/marc_miami_univ_ohio/allbibs0006.out:2875216:1061?format=raw |
LEADER: 01061nam 2200277Ia 4500
001 ocm15044808
005 19870331122803.0
008 870108s1986 mau b 00010 eng d
040 $aOFU$cOFU$dMIA
049 $aMIAA
090 $aHF5415.5$b.P37 1986
100 10 $aParasuraman, A
245 10 $aServqual, a multiple-item scale for measuring customer perceptions of service quality /$cby A. Parasuraman, Valerie Zeithaml and Leonard L. Berry
260 0 $aCambridge, Mass. :$bMarketing Science Institute,$cc1986
300 $av, 39 p. ;$c28 cm
490 0 $aWorking paper / Marketing Science Institute ;$vno. 86-108
500 $a"August 1986."
504 $aBibliography: p. 35-37
650 0 $aCustomer services$xResearch
650 0 $aMarketing research
700 10 $aZeithaml, Valarie A
700 10 $aBerry, Leonard L.,$d1942-
710 20 $aMarketing Science Institute
907 $a.b10569467$b04-27-95$c05-10-90
998 $akngl$b04-23-90$cm$da$e-$feng$gmau$h0$i1
945 $g1$i35054000570693$j0$lkngli$o-$p$0.00$s-$t0$u19$v3$w0$x0$y.i10597888$z05-10-90