An edition of Customer management excellence (2003)

Customer management excellence

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Last edited by ImportBot
December 4, 2022 | History
An edition of Customer management excellence (2003)

Customer management excellence

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  • 0 Currently reading
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CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. An 'all you need to know about customer manag...

Publish Date
Publisher
Wiley
Language
English
Pages
216

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Previews available in: English

Edition Availability
Cover of: Customer Management Excellence
Customer Management Excellence: Successful Strategies from Service Leaders
2007, Wiley & Sons, Incorporated, John
in English
Cover of: Customer Management Excellence
Customer Management Excellence
2003, Wiley & Sons, Incorporated, John
in English
Cover of: Customer Management Excellence
Customer Management Excellence
2003, John Wiley & Sons, Ltd.
Electronic resource in English
Cover of: Customer management excellence
Customer management excellence
2003, Wiley
in English

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Book Details


Edition Notes

Includes index.

Published in
Chichester, Hoboken, NJ
Genre
Case studies.

Classifications

Dewey Decimal Class
658.8120941
Library of Congress
HF5415.5 F38 2003, HF5415.5F38 2003

The Physical Object

Pagination
viii, 216 p. ;
Number of pages
216

ID Numbers

Open Library
OL3704622M
Internet Archive
customermanageme00faul_547
ISBN 10
0470848537
LCCN
2003272756
OCLC/WorldCat
50582649
Library Thing
4071611
Goodreads
3107355

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
December 4, 2022 Edited by ImportBot import existing book
September 29, 2021 Edited by ImportBot import existing book
December 8, 2020 Edited by MARC Bot import existing book
June 29, 2019 Edited by MARC Bot import existing book
April 1, 2008 Created by an anonymous user Imported from Scriblio MARC record