An edition of Customer management excellence (2003)

Customer Management Excellence

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Customer Management Excellence
M. Faulkner, Mike Faulkner
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Last edited by ImportBot
October 17, 2022 | History
An edition of Customer management excellence (2003)

Customer Management Excellence

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. An 'all you need to know about customer manag...

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Language
English

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Previews available in: English

Edition Availability
Cover of: Customer Management Excellence
Customer Management Excellence: Successful Strategies from Service Leaders
2007, Wiley & Sons, Incorporated, John
in English
Cover of: Customer Management Excellence
Customer Management Excellence
2003, John Wiley & Sons, Ltd.
Electronic resource in English
Cover of: Customer Management Excellence
Customer Management Excellence
2003, Wiley & Sons, Incorporated, John
in English
Cover of: Customer management excellence
Customer management excellence
2003, Wiley
in English

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Book Details


The Physical Object

Pagination
216

ID Numbers

Open Library
OL39901378M
ISBN 13
9781280270444

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Better World Books record

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October 17, 2022 Created by ImportBot Imported from Better World Books record