| Record ID | marc_loc_2016/BooksAll.2016.part30.utf8:225125747:962 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part30.utf8:225125747:962?format=raw |
LEADER: 00962cam a2200289 a 4500
001 2003272756
003 DLC
005 20031001190424.0
008 030820s2003 enk 001 0 eng d
010 $a 2003272756
015 $aGBA2-V1656
020 $a0470848537
035 $a(OCoLC)ocm50582649
040 $aUKM$cUKM$dTXA$dOCLCQ$dDLC
042 $alccopycat
043 $ae-uk---
082 00 $a658.8120941$221
050 00 $aHF5415.5$bF38 2003
100 1 $aFaulkner, Mike.
245 10 $aCustomer management excellence /$cMike Faulkner.
260 $aChichester ;$aHoboken, NJ :$bWiley,$cc2003.
300 $aviii, 216 p. ;$c24 cm.
500 $aIncludes index.
650 0 $aCustomer relations$zGreat Britain.
650 0 $aCustomer relations$zGreat Britain$vCase studies.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley038/2003272756.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/wiley032/2003272756.html