An edition of Business process mapping (2002)

Business process mapping

improving customer satisfaction

2nd ed.

by

Cover of: Business process mapping by J. Mike Jacka, J. Mike Jacka
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Last edited by ImportBot
March 28, 2025 | History
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An edition of Business process mapping (2002)

Business process mapping

improving customer satisfaction

2nd ed.

by

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Publish Date
Publisher
Wiley
Language
English
Pages
322

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Buy this book

Subjects

Consumer satisfaction, Customer relations, Reengineering (Management), Procédures, Techniques de gestion, Managementinformationssystem, Satisfação do consumidor, Gestion d'entreprises, Consommateurs, Consumidor, Qualitätsmanagement, Management Information Systems, Verbraucherzufriedenheit, Business & economics, Auditing
Edition Availability
Cover of: Business Process Mapping
Business Process Mapping: Improving Customer Satisfaction
2015, Wiley & Sons, Limited, John
in English
Cover of: Business Process Mapping
Business Process Mapping: Improving Customer Satisfaction
2009, Wiley & Sons, Incorporated, John
in English
Cover of: Business Process Mapping
Business Process Mapping
2009, Wiley & Sons, Incorporated, John
in English
Cover of: Business process mapping
Business process mapping: improving customer satisfaction
2009, Wiley
in English - 2nd ed.
Cover of: Business Process Mapping
Business Process Mapping: Improving Customer Satisfaction
2009, Wiley & Sons, Incorporated, John
in English
Cover of: Business Process Mapping
Business Process Mapping: Improving Customer Satisfaction
2009, Wiley & Sons, Incorporated, John
in English
Cover of: Business process mapping
Business process mapping: improving customer satisfaction
2002, Wiley
in English

Add another edition?

Book Details

Table of Contents

What is this thing called process mapping?
Process identification
Information gathering
Interviewing and map generation
Analysis
Map analysis : an example
Pitfalls and traps
Customer mapping
RACI matrices
Enterprise risk management and process mapping
Where do we go from here?.

Edition Notes

Includes index.

Published in
Hoboken, N.J

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.335 .J33 2009, HF5415.335.J33 2009

The Physical Object

Pagination
p. cm.
Number of pages
322

Edition Identifiers

Open Library
OL23081465M
ISBN 13
9780470444580
LCCN
2009005647
OCLC/WorldCat
305419502
LibraryThing
314382
Goodreads
6660176

Work Identifiers

Work ID
OL8225120W

Source records

Library of Congress MARC record
Library of Congress MARC record
Internet Archive item record
Library of Congress MARC record
Better World Books record
ISBNdb

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
March 28, 2025 Edited by ImportBot Redacting ocaids
December 19, 2023 Edited by ImportBot import existing book
October 4, 2021 Edited by ImportBot import existing book
December 22, 2020 Edited by MARC Bot import existing book
February 18, 2009 Created by ImportBot Imported from Library of Congress MARC record