| Record ID | marc_loc_updates/v37.i07.records.utf8:8009780:1081 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v37.i07.records.utf8:8009780:1081?format=raw |
LEADER: 01081nam a22002778a 4500
001 2009005647
003 DLC
005 20090212085844.0
008 090211s2009 nju 001 0 eng
010 $a 2009005647
020 $a9780470444580 (cloth)
040 $aDLC$cDLC
050 00 $aHF5415.335$b.J33 2009
082 00 $a658.8/12$222
100 1 $aJacka, J. Mike.
245 10 $aBusiness process mapping :$bimproving customer satisfaction /$cJ. Mike Jacka, Paulette J. Keller.
250 $a2nd ed.
260 $aHoboken, N.J. :$bWiley,$cc2009.
263 $a0906
300 $ap. cm.
500 $aIncludes index.
505 0 $aWhat is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?.
650 0 $aConsumer satisfaction.
650 0 $aCustomer relations.
650 0 $aReengineering (Management)
700 1 $aKeller, Paulette J.