An edition of Lean six sigma service excellence: a guide to green belt certification and bottom line improvement
(2008)
Lean six sigma service excellence
a guide to green belt certification and bottom line improvement
by Gerald M. Taylor
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Lean six sigma service excellence: a guide to green belt certification and bottom line improvement
2008, J. Ross Pub.
in English
1604270063 9781604270068
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Book Details
Published in
Ft. Lauderdale, FL
Table of Contents
The quest for productivity
It's the process!
The voice of the customer
Analyzing performance variation
The basic six sigma tool kit
Performance metrics and dashboards
The six sigma project team
Six sigma soft skills: working with and through others
Management by fact : the dmaic approach to performance improvement
Deploying your performance excellence system
The fundamentals of lean thinking for service excellence.
Edition Notes
Includes bibliographical references and index.
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History
- Created September 27, 2008
- 8 revisions
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| December 20, 2023 | Edited by ImportBot | import existing book |
| February 25, 2022 | Edited by ImportBot | import existing book |
| December 20, 2020 | Edited by MARC Bot | import existing book |
| April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
| September 27, 2008 | Created by ImportBot | Imported from Library of Congress MARC record. |