| Record ID | marc_loc_updates/v36.i30.records.utf8:11474429:1323 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_updates/v36.i30.records.utf8:11474429:1323?format=raw |
LEADER: 01323nam a22002658a 4500
001 2008030940
003 DLC
005 20080724143439.0
008 080722s2008 flu b 001 0 eng
010 $a 2008030940
020 $a9781604270068 (hardcover : alk. paper)
040 $aDLC$cDLC
050 00 $aHD9980.5$b.T39 2008
082 00 $a658.4/013$222
100 1 $aTaylor, Gerald M.
245 10 $aLean six sigma service excellence :$ba guide to green belt certification and bottom line improvement /$cby Gerald M. Taylor.
260 $aFt. Lauderdale, FL :$bJ. Ross Pub.,$c2008.
263 $a0809
300 $ap. cm.
504 $aIncludes bibliographical references and index.
505 0 $aThe quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards -- The six sigma project team -- Six sigma soft skills: working with and through others -- Management by fact : the dmaic approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence.
650 0 $aService industries$xManagement.
650 0 $aSix sigma (Quality control standard)
650 0 $aService industries$xQuality control.
650 0 $aProduction management.