Lessons in Service from Charlie Trotter

  • 2 Want to read

My Reading Lists:

Create a new list


  • 2 Want to read

Buy this book

Last edited by MARC Bot
May 27, 2025 | History

Lessons in Service from Charlie Trotter

  • 2 Want to read

"As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service--a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In Lessons in service, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again"--Publisher's description.

Publish Date
Publisher
Ten Speed Press
Language
English
Pages
233

Buy this book

Previews available in: English

Edition Availability
Cover of: Lessons in Service from Charlie Trotter
Lessons in Service from Charlie Trotter
December 2001, Ten Speed Press
Hardcover in English

Add another edition?

Book Details


Classifications

Library of Congress
TX911.3.M27L417 2001, TX911.3.M27 L417 2001

The Physical Object

Format
Hardcover
Number of pages
233
Dimensions
9 x 5.7 x 0.7 inches
Weight
1 pounds

Edition Identifiers

Open Library
OL8760397M
Internet Archive
lessonsinservice0000lawl
ISBN 10
1580083153
ISBN 13
9781580083157
LCCN
2001004439
OCLC/WorldCat
47665583
LibraryThing
995557
Goodreads
273068

Work Identifiers

Work ID
OL18750112W

Community Reviews (0)

No community reviews have been submitted for this work.

Lists

History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
May 27, 2025 Edited by MARC Bot import existing book
March 7, 2023 Edited by MARC Bot import existing book
January 14, 2023 Edited by ImportBot import existing book
June 23, 2021 Edited by ImportBot import existing book
April 30, 2008 Created by an anonymous user Imported from amazon.com record