| Record ID | ia:lessonsinservice0000lawl |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/lessonsinservice0000lawl/lessonsinservice0000lawl_marc.xml |
| Download MARC binary | https://www.archive.org/download/lessonsinservice0000lawl/lessonsinservice0000lawl_meta.mrc |
LEADER: 01911cam a22003014a 4500
001 2001004439
003 DLC
005 20090505073511.0
008 010723s2001 cau 001 0 eng
010 $a 2001004439
020 $a1580083153
040 $aDLC$cDLC$dDLC
042 $apcc
043 $an-us-il
050 00 $aTX911.3.M27$bL417 2001
082 00 $a647.95/068$221
100 1 $aLawler, Ed.
245 10 $aLessons in service from Charlie Trotter /$cEdmund Lawler.
260 $aBerkeley :$bTen Speed Press,$cc2001.
300 $avi, 233 p. ; 24 cm.
500 $aIncludes index.
505 8 $aMachine generated contents note: ACKNOWLEDGMENTS -- INTRODUCTION: Magical Mystery Tour- -- An Evening at Charlie Trotter's -- PART I: Knowing Your Business and Your Customer -- 1. Charlie Trotter and H is Weird Sense of Attention to Detail -- 2. Reading the Customer's Mind -- PART II: Leading: Hiring, Motivating, and Training Your Staff -- 3. Help Wanted: A Passion for Service -- 4. Stoking the Fires of Passion -- 5. Learning the Ropes on a Tight Ship -- PART III: Executing: -- Making Great Service Happen Every Day -- 6. Building a One-on-One Customer Relationship -- 7. Back Stage at Charlie Trotter's -- 8. On Murphy's Law and the Rules of Recovery -- PART IV: Exceeding Expectations: -- Attracting Lifelong Customers -- 9. Going the Extra Mile (or Four) for the Customer -- 10. Travels with Charlie -- 11. Goodwill Hunting -- CONCLUSION: It's the Journey, Not the Destination -- INDEX.
650 0 $aRestaurant management.
610 20 $aCharlie Trotter's (Restaurant)
700 1 $aTrotter, Charlie.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy033/2001004439.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0909/2001004439-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0909/2001004439-d.html