Cover of: The intention economy by Doc Searls
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Last edited by schmudde
September 10, 2021 | History
An edition of The intention economy (2012)

The intention economy

when customers take charge

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This edition was published in by Harvard Business Review Press in Boston, Mass.

Written in English

While marketers look for more ways to get personal with customers, including new tricks with “big data,” customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to:

• Control the flow and use of personal data
• Build their own loyalty programs
• Dictate their own terms of service
• Tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost

And they will do all of this outside of any one vendor’s silo.

This new landscape we’re entering is what Doc Searls calls The Intention Economy—one in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this book he describes an economy driven by consumer intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many.

New customer tools will provide the engine, with VRM (Vendor Relationship Management) providing the consumer counterpart to vendors’ CRM (Customer Relationship Management) systems. For example, imagine being able to change your address once for every company you deal with, or combining services from multiple companies in real time, in your own ways—all while keeping an auditable accounting of every one of your interactions in the marketplace. These tantalizing possibilities and many others are introduced in this book.

As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?

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Cover of: The intention economy
The intention economy: when customers take charge
2012, Harvard Business Review Press
in English

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The intention economy

First published in 2012



Work Description

While marketers look for more ways to get personal with customers, including new tricks with “big data,” customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to:

• Control the flow and use of personal data
• Build their own loyalty programs
• Dictate their own terms of service
• Tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost

And they will do all of this outside of any one vendor’s silo.

This new landscape we’re entering is what Doc Searls calls The Intention Economy—one in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this book he describes an economy driven by consumer intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many.

New customer tools will provide the engine, with VRM (Vendor Relationship Management) providing the consumer counterpart to vendors’ CRM (Customer Relationship Management) systems. For example, imagine being able to change your address once for every company you deal with, or combining services from multiple companies in real time, in your own ways—all while keeping an auditable accounting of every one of your interactions in the marketplace. These tantalizing possibilities and many others are introduced in this book.

As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?

The intention economy

when customers take charge

This edition was published in by Harvard Business Review Press in Boston, Mass.


Edition Notes

Includes bibliographical references.

Classifications

Dewey Decimal Class
658.8/342
Library of Congress
HF5415.5 .S448 2012

The Physical Object

Pagination
p. cm.

ID Numbers

Open Library
OL25163077M
Internet Archive
intentioneconomy0000sear
ISBN 13
9781422158524
LC Control Number
2011053277

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Download catalog record: RDF / JSON / OPDS | Wikipedia citation
September 10, 2021 Edited by schmudde added a description
September 25, 2020 Edited by MARC Bot import existing book
February 14, 2020 Edited by ImportBot import existing book
December 13, 2019 Edited by MARC Bot import existing book
January 11, 2012 Created by LC Bot Imported from Library of Congress MARC record.