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CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence. An 'all you need to know about customer manag...
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Previews available in: English
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1
Customer Management Excellence: Successful Strategies from Service Leaders
2007, Wiley & Sons, Incorporated, John
in English
0470299444 9780470299449
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2
Customer Management Excellence
2003, John Wiley & Sons, Ltd.
Electronic resource
in English
047085636X 9780470856369
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3
Customer Management Excellence
2003, Wiley & Sons, Incorporated, John
in English
1280270446 9781280270444
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- Created June 17, 2010
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January 7, 2023 | Edited by MARC Bot | import existing book |
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June 17, 2010 | Created by ImportBot | Imported from marc_overdrive MARC record |