An edition of Customer service in an instant
(2008)
Customer service in an instant
60 ways to win customers and keep them coming back
by Keith Bailey
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Previews available in: English
| Edition | Availability |
|---|---|
1
Customer service in an instant: 60 ways to win customers and keep them coming back
2008, Career Press
in English
1601630131 9781601630131
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2
Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back
March 1, 2008, Career Press
Paperback
in English
1601630131 9781601630131
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Book Details
Table of Contents
Assess your working style
Avoid negative filters
Backtrack key words
Be web wise
Beware of burnout
Bridge the language barrier
Build a bridge
Choose your level of conversation
Conquer complaining customers
Counter co-worker conflict
Create customer friendly systems
Define customer needs
Ditch your default responses
Evaluate your service skills
Find and fix email mistakes
Focus on essence
Gather feedback
Get to know the people pleaser
Go the extra mile
Handle complaints with care
Hire some help
Improve your listening habits
Inspire a learning environment
Integrate voicemail excellence
Keep the service message alive
Know your stress response
Learn the art of complaining
Locate your stress level
Make your service tangible
Manage abusive customers
Master body language basics
Modify your assertiveness
Navigate a heated conversation
Open to feedback
Pace your way to better rapport
Pay attention really
Play with the passionate persuader
Practice the art of the compliment
Provide empathy
Raise questions
Recover from service blunders
Redefine your service
Reframe your outlook
Respect the power player
Rev up your recognition
Say i not you
Say no with style
Set expectations on the spot
Strengthen service habits
Style step
Switch filters
Temper your telephone tone
Think through outsourcing
Treat your colleagues as customers
Tune up your telephone etiquette
Turn service into sales
Understand the problem solver
Upgrade your influence
Walk your talk
Work out a working styles profile.
Edition Notes
Includes index.
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- Created October 20, 2008
- 7 revisions
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| April 27, 2011 | Edited by OCLC Bot | Added OCLC numbers. |
| April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
| December 15, 2009 | Edited by WorkBot | link works |
| September 4, 2009 | Edited by ImportBot | Found a matching Library of Congress MARC record |
| October 20, 2008 | Created by ImportBot | Imported from Library of Congress MARC record |