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September 8, 2008 | History

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Sarah Cook

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1955

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Customer Care: How to Create an Effective Customer Focus

by Sarah Cook First published in 1992 — 5 editions
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The effective manager: management skills for high performance

by Sarah Cook First published in 2009 — 4 editions

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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)

by Sarah Cook First published in 2002 — 3 editions
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The essential guide to employee engagement: better business performance through staff satisfaction

by Sarah Cook First published in 2008 — 2 editions

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Compendium of Learning and Development Quizzes

by Sarah Cook First published in 2004 — 2 editions

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Compendium of questionnaires and inventories

by Sarah Cook First published in 1999 — 2 editions

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Practical benchmarking: a manager's guide to creating a competitive advantage

by Sarah Cook First published in 1995 — 2 editions

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Process improvement: a handbook for managers

by Sarah Cook First published in 1995 — 2 editions

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Session shakers: 50 short and simple exercises for enhancing learning processes

by Sarah Cook First published in 1994 — 2 editions

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The Workers' State Meets the Market: Labour in China's Transition (Journal of Development Studies)

by Sarah Cook First published in 1999 — 2 editions

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20 Training Workshops for Customer Care

by Sarah Cook First published in 1993 — 1 edition

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After the Iron Rice Bowl: Extending the Safety Net in China: IDS Discussion Paper 377

by Sarah Cook First published in 2001 — 1 edition
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Against the Odds

by Sarah Cook First published in 2003 — 1 edition

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Compendium of Customer Service Questionnaires and Inventories

by Sarah Cook First published in 2002 — 1 edition

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Compendium of Questionnaires and Inventories Volume 1

by Sarah Cook First published in 2007 — 1 edition

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Compendium of Questionnaires and Inventories Volume 2

by Sarah Cook First published in 2007 — 1 edition

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Compendium of Questionnaries and Inventories

by Sarah Cook First published in 2002 — 1 edition

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Creative Problem Solving

by Sarah Cook First published in 1993 — 1 edition

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The Facilitation Toolkit

by Sarah Cook First published in 1997 — 1 edition

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The Feedback Skills Activity Pack (Trainer's Activity Pack)

by Sarah Cook First published in 2001 — 1 edition

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ID Numbers

OLID: OL75723A

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Created April 1, 2008
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September 8, 2008	Edited by RenameBot	fix author name
April 1, 2008	Created by an anonymous user	initial import