An edition of Delighting customers (1994)

Delighting customers

how to build a customer-driven organization

1st ed

by , , and

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Cover of: Delighting customers by Peter Donovan
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Last edited by ImportBot
February 25, 2022 | History
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An edition of Delighting customers (1994)

Delighting customers

how to build a customer-driven organization

1st ed

by , , and

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
Chapman & Hall
Language
English
Pages
243

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Previews available in: English

Subjects
Consumer satisfaction, Customer relations, Customer services, Organizational change, Production & quality control management, Customer Service, Organization Development, Business & Economics, Business / Economics / Finance, Business/Economics, Marketing - General, Business & Economics / Management Science, Management Science, Quality control
Edition Availability
Cover of: Delighting Customers
Delighting Customers: How to Build a Customer-Driven Organization
2012, Springer London, Limited
in English
Libraries near you: WorldCat
Cover of: Delighting Customers
Delighting Customers
Nov 09, 2012, Springer
paperback
Libraries near you: WorldCat
Cover of: Delighting Customers - How to build a customer-driven organization
Delighting Customers - How to build a customer-driven organization
October 31, 1994, Springer
Hardcover in English - 1 edition
Libraries near you: WorldCat
Cover of: Delighting customers
Delighting customers: how to build a customer-driven organization
1994, Chapman & Hall
in English - 1st ed
Libraries near you: WorldCat
Cover of: Delighting Customers
Delighting Customers
1994, Island Press
in English
Libraries near you: WorldCat

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Book Details

Table of Contents

What is missing today?
The implementation issues
Becoming world-class-gaining the business edge
How to make it happen
Getting started
Measuring what is important to customers
Delighting customers
Quo vadis?
How to be a winner

Edition Notes

Includes bibliographical references (p. [235]-237) and index

Published in
London, New York

Classifications

Library of Congress
TS155-194

The Physical Object

Pagination
xvi, 243 p. :
Number of pages
243

ID Numbers

Open Library
OL16832693M
Internet Archive
delightingcustom0000dono
ISBN 10
0412610108
Library Thing
4801922

Source records

Better World Books record
Internet Archive item record

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History

Download catalog record: RDF / JSON
February 25, 2022 Edited by ImportBot import existing book
July 30, 2019 Edited by MARC Bot associate edition with work OL6620797W
December 3, 2010 Edited by Open Library Bot Added subjects from MARC records.
December 10, 2009 Created by WorkBot add works page