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Previews available in: English
Subjects
Consumer satisfaction, Customer relations, Customer services, Organizational change, Production & quality control management, Customer Service, Organization Development, Business & Economics, Business / Economics / Finance, Business/Economics, Marketing - General, Business & Economics / Management Science, Management Science, Quality controlShowing 5 featured editions. View all 5 editions?
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Delighting Customers: How to Build a Customer-Driven Organization
2012, Springer London, Limited
in English
9401112061 9789401112062
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4
Delighting customers: how to build a customer-driven organization
1994, Chapman & Hall
in English
- 1st ed
0412610108 9780412610103
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5
Delighting Customers - How to build a customer-driven organization
October 31, 1994, Springer
Hardcover
in English
- 1 edition
0412610108 9780412610103
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Book Details
Table of Contents
What is missing today?
The implementation issues
Becoming world-class-gaining the business edge
How to make it happen
Getting started
Measuring what is important to customers
Delighting customers
Quo vadis?
How to be a winner
Edition Notes
Includes bibliographical references (p. [235]-237) and index
Classifications
The Physical Object
ID Numbers
Community Reviews (0)
Feedback?February 25, 2022 | Edited by ImportBot | import existing book |
July 30, 2019 | Edited by MARC Bot | associate edition with work OL6620797W |
December 3, 2010 | Edited by Open Library Bot | Added subjects from MARC records. |
December 10, 2009 | Created by WorkBot | add works page |