An edition of Customer service for dummies (1999)

Customer service for dummies

2nd ed

by

  • 0 Ratings
  • 8 Want to read
  • 0 Currently reading
  • 0 Have read
Cover of: Customer service for dummies by Karen Leland
Preview Only

My Reading Lists:

Create a new list

Check-In

×Close
Add an optional check-in date. Check-in dates are used to track yearly reading goals.
Today
Notes
  • 0 Ratings
  • 8 Want to read
  • 0 Currently reading
  • 0 Have read
Notes

Check nearby libraries

Buy this book

Last edited by MARC Bot
July 22, 2019 | History
Edit
An edition of Customer service for dummies (1999)

Customer service for dummies

2nd ed

by

  • 0 Ratings
  • 8 Want to read
  • 0 Currently reading
  • 0 Have read

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Publish Date
Publisher
IDG Books Worldwide, Inc.
Language
English
Pages
422

Check nearby libraries

Buy this book

Previews available in: English

Subjects
Business, Customer services, Nonfiction, Customer relations

Showing 7 featured editions. View all 7 editions?

Edition Availability
Cover of: Customer Service for Dummies
Customer Service for Dummies
2011, Wiley & Sons, Incorporated, John
in English
Libraries near you: WorldCat
Cover of: Customer Service for Dummies
Customer Service for Dummies
2007, Wiley & Sons, Incorporated, John
in English
Libraries near you: WorldCat
Cover of: Customer service for dummies
Customer service for dummies
2006, Wiley
in English - 3rd ed.
Libraries near you: WorldCat
Cover of: Customer Service For Dummies (For Dummies (Business & Personal Finance))
Customer Service For Dummies (For Dummies (Business & Personal Finance))
May 1, 2006, For Dummies
in English
Libraries near you: WorldCat
Cover of: Customer Service for Dummies
Customer Service for Dummies
2006, Wiley & Sons Canada, Limited, John
in English
Libraries near you: WorldCat
Cover of: Customer Service For Dummies
Customer Service For Dummies
2006, John Wiley & Sons, Ltd.
Electronic resource in English
Libraries near you: WorldCat
Cover of: Customer service for dummies
Customer service for dummies
1999, IDG Books Worldwide, Inc.
in English - 2nd ed
Libraries near you: WorldCat

Add another edition?

Book Details

Edition Notes

Includes index.

Published in
Foster City, CA

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .L45 1999, HF5415.5.L45 1999

The Physical Object

Pagination
xxxi, 422 p. :
Number of pages
422

ID Numbers

Open Library
OL54780M
Internet Archive
customerservicef00lela
ISBN 10
0764552090
LCCN
99065975
Library Thing
320873
Goodreads
1978708

Source records

Internet Archive item record
Marygrove College MARC record
Library of Congress MARC record
Better World Books record
Promise Item

Community Reviews (0)

Feedback?
No community reviews have been submitted for this work.

Lists

See All

History

Download catalog record: RDF / JSON
July 22, 2019 Edited by MARC Bot remove fake subjects
July 15, 2019 Edited by MARC Bot import existing book
January 25, 2012 Edited by EdwardBot add books to in library lending
January 19, 2011 Edited by ImportBot add subjects from new record
December 8, 2009 Created by ImportBot add works page