| Record ID | marc_loc_2016/BooksAll.2016.part28.utf8:27772275:1009 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part28.utf8:27772275:1009?format=raw |
LEADER: 01009cam a2200265 a 4500
001 99065975
003 DLC
005 20040622182835.0
008 990802s1999 caua 001 0 eng
010 $a 99065975
020 $a0764552090 (pbk. : acid-free paper)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.L45 1999
082 00 $a658.8/12$221
100 1 $aLeland, Karen.
245 10 $aCustomer service for dummies /$cby Karen Leland and Keith Bailey ; foreword by Giles H. Bateman.
250 $a2nd ed
260 $aFoster City, CA :$bIDG Books Worldwide, Inc.,$c1999.
300 $axxxi, 422 p. :$bill. ;$c24 cm.
500 $aIncludes index.
650 0 $aCustomer services.
700 1 $aBailey, Keith,$d1945-
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley045/99065975.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley038/99065975.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/wiley023/99065975.html