Measuring the performance of human service programs
by Lawrence L. Martin
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Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today.
The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts.
- Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.
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Subjects
| Edition | Availability |
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1
Measuring the Performance of Human Service Programs
2013, SAGE Publications, Incorporated
in English
1483351483 9781483351483
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2
Measuring the performance of human service programs
2010, Sage Publications
in English
- 2nd ed.
141297061X 9781412970617
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3
Measuring the performance of human service programs
1996, Sage Publications
in English
0803971346 9780803971349
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Includes bibliographical references and index.
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