| Record ID | marc_columbia/Columbia-extract-20221130-004.mrc:344150643:3257 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-004.mrc:344150643:3257?format=raw |
LEADER: 03257fam a2200421 a 4500
001 1763343
005 20220608230714.0
008 951020t19961996caua b 001 0 eng
010 $a 95041794
020 $a0803971346 (cloth : acid-free paper)
020 $a0803971354 (pbk. : acid-free paper)
035 $a(OCoLC)33408066
035 $a(OCoLC)ocm33408066
035 $9ALH6579CU
035 $a(NNC)1763343
035 $a1763343
040 $aDLC$cDLC$dNNC$dOrLoB-B
050 00 $aHV11$b.M3494 1996
082 00 $a362/.068/4$220
100 1 $aMartin, Lawrence L.,$d1945-$0http://id.loc.gov/authorities/names/n85369623
245 10 $aMeasuring the performance of human service programs /$cauthors, Lawrence L. Martin, Peter M. Kettner.
260 $aThousand Oaks, Ca :$bSage Publications,$c[1996], ©1996.
263 $a9603
300 $axi, 139 pages :$billustrations ;$c23 cm.
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
490 1 $aSage human services guides ;$vv. 71
504 $aIncludes bibliographical references and index.
505 00 $g1.$tPerformance Measurement: The New Accountability --$g2.$tPerformance Measurement: An Idea Whose Time Has Come --$g3.$tSocial Problems, Human Service Programs, and Performance Measurement --$g4.$tOutput Performance Measures --$g5.$tQuality Performance Measures --$g6.$tOutcome Performance Measures --$g7.$tNumeric Counts --$g8.$tStandardized Measures --$g9.$tLevel of Functioning Scales --$g10.$tClient Satisfaction --$g11.$tIssues in Selecting, Collecting, Reporting, and Using Performance Measures --$tAppendix A: New Beginnings Residential Treatment Center Case Study --$tAppendix B: Answers to Exercises From New Beginnings Residential Treatment Center Case Study.
520 $aGovernment and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today.
520 8 $aThe authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts.
520 8 $a. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.
650 0 $aHuman services$xEvaluation$xMethodology.
650 0 $aEvaluation research (Social action programs)$0http://id.loc.gov/authorities/subjects/sh85045927
650 0 $aPresent value analysis.$0http://id.loc.gov/authorities/subjects/sh89002892
700 1 $aKettner, Peter M.,$d1936-$0http://id.loc.gov/authorities/names/n84048795
830 0 $aSage human services guides ;$vv. 71.$0http://id.loc.gov/authorities/names/n42021476
852 00 $bswx$hHV11$i.M3494 1996