An edition of Customer care excellence
(2011)
Customer care excellence
how to create an effective customer focus
6th ed.
by Sarah Cook
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Customer care excellence: how to create an effective customer focus
2011, Kogan Page
in English
- 6th ed.
0749457058 9780749457051
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Book Details
Table of Contents
An introduction to customer care
How managers need to drive and support a service strategy
Listening to customers
Implementing a service excellence strategy
Empowerment and ownership
The internal customer
Training and development for customer service
Communications
Recognition and reward
Sustaining a customer focus.
Edition Notes
Includes bibliographical references and index.
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| October 20, 2011 | Created by LC Bot | import new book |