A conceptual framework for understanding e-service quality
Valarie A Zeithaml
A conceptual framework for understanding e-service quality
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1 edition First published in 2000
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A conceptual framework for understanding e-service quality: implications for future research and managerial practice
2000, Marketing Science Institute
in English
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| January 19, 2010 | Edited by WorkBot | add subjects and covers |
| December 11, 2009 | Created by WorkBot | add works page |