An edition of A conceptual framework for understanding e-service quality (2000)

A conceptual framework for understanding e-service quality

implications for future research and managerial practice

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A conceptual framework for understanding e-se ...
Valarie A Zeithaml
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Last edited by WorkBot
December 15, 2009 | History
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An edition of A conceptual framework for understanding e-service quality (2000)

A conceptual framework for understanding e-service quality

implications for future research and managerial practice

by

  • 0 Ratings
  • 1 Want to read
  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
Marketing Science Institute
Language
English
Pages
46

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Subjects
Management, Electronic commerce, Customer services, Customer relations

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Edition Availability
Cover of: A conceptual framework for understanding e-service quality
A conceptual framework for understanding e-service quality: implications for future research and managerial practice
2000, Marketing Science Institute
in English
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Book Details

Edition Notes

"Working paper."

Includes bibliographical references (p. 43-46)

Published in
Cambridge, Mass
Series
Report -- no. 00-115, Report (Marketing Science Institute) -- no. 00-115

The Physical Object

Pagination
46 p. ;
Number of pages
46

ID Numbers

Open Library
OL17002364M

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December 15, 2009 Edited by WorkBot link works
September 27, 2008 Created by ImportBot Imported from Miami University of Ohio MARC record