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Delivering quality service: balancing customer perceptions and expectations
1990, Free Press
0029357012 9780029357019
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Delivering quality service: balancing customer perceptions and expectations
1990, Free Press, Collier Macmillan
in English
0029357012 9780029357019
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Book Details
Edition Notes
Includes bibliographical references (p. 207-218).
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- Created April 1, 2008
- 8 revisions
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April 6, 2012 | Edited by ImportBot | import new book |
October 31, 2011 | Edited by ImportBot | import new book |
July 31, 2010 | Edited by IdentifierBot | added LibraryThing ID |
April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
April 1, 2008 | Created by an anonymous user | Imported from Scriblio MARC record |