An edition of Delivering quality service (1990)

Delivering quality service

balancing customer perceptions and expectations

by

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Cover of: Delivering quality service by Valarie A. Zeithaml
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  • ★★★★ 4.00 ·
  • 3 Ratings
  • 44 Want to read
  • 4 Currently reading
  • 2 Have read
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Last edited by ImportBot
April 6, 2012 | History
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An edition of Delivering quality service (1990)

Delivering quality service

balancing customer perceptions and expectations

by

  • ★★★★ 4.00 ·
  • 3 Ratings
  • 44 Want to read
  • 4 Currently reading
  • 2 Have read

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Publish Date
Publisher
Free Press, Collier Macmillan
Language
English
Pages
226

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Previews available in: English

Subjects
Quality control, Customer services, Service industries, Mathematical models

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Edition Availability
Cover of: Delivering Quality Service
Delivering Quality Service
2010, Simon & Schuster, Limited
in English
Libraries near you: WorldCat
Cover of: Delivering Quality Service
Delivering Quality Service
2009, Simon & Schuster, Limited
in English
Libraries near you: WorldCat
Cover of: Delivering quality service
Delivering quality service: balancing customer perceptions and expectations
1990, Free Press
Libraries near you: WorldCat
Cover of: Delivering quality service
Delivering quality service: balancing customer perceptions and expectations
1990, Free Press, Collier Macmillan
in English
Libraries near you: WorldCat

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Book Details

Edition Notes

Includes bibliographical references (p. 207-218).

Published in
New York, London

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .Z45 1990

The Physical Object

Pagination
xii, 226 p. :
Number of pages
226

ID Numbers

Open Library
OL2201894M
Internet Archive
deliveringqualit00zeit
ISBN 10
0029357012
LCCN
89023592
Library Thing
320876
Goodreads
583262

Source records

Internet Archive item record

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
April 6, 2012 Edited by ImportBot import new book
October 31, 2011 Edited by ImportBot import new book
July 31, 2010 Edited by IdentifierBot added LibraryThing ID
April 16, 2010 Edited by bgimpertBot Added goodreads ID.
April 1, 2008 Created by an anonymous user Imported from Scriblio MARC record