An edition of Winning behavior: what the smartest, most successful companies do differently (2000)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

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Cover of: Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) by Ron Zemke, Chip R. Bell
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Last edited by MARC Bot
August 29, 2017 | History
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An edition of Winning behavior: what the smartest, most successful companies do differently (2000)

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

by and

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
AMACOM/American Management Association
Language
English
Pages
214

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Previews available in: English

Subjects
Efficacité organisationnelle, Organizational behavior, Comportement organisationnel, Organizational effectiveness, Efficacitâe organisationnelle, Business competition, Customer services, Leadership, Business/Economics, Business & Economics, Business / Economics / Finance, Management - General, Corporate & Business History - Strategies, Customer Service, Customer relations, Service à la clientèle, BUSINESS & ECONOMICS, Customer Relations, Commerce, Marketing & Sales, Management Science, Organizational Behavior, Industrial Management, Management

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Edition Availability
Cover of: Winning behavior
Winning behavior: what the smartest, most successful companies do differently
2003, Amacom
Libraries near you: WorldCat
Cover of: Winning Behavior
Winning Behavior: What the Smartest, Most Successful Companies Do Differently
June 2003, AMACOM/American Management Association
Hardcover in English - 1st edition
Libraries near you: WorldCat
Cover of: Winning Behavior
Winning Behavior: What the Smartest, Most Successful Companies Do Differently
2003, AMACOM
in English
Libraries near you: WorldCat
Cover of: Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
May 2000, AMACOM/American Management Association
Paperback in English
  • Not in Library
Libraries near you: WorldCat

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Book Details

First Sentence

"The numbers are in and the case airtight: Companies that perform high-quality service recovery realize substantial economic payoff."

The Physical Object

Format
Paperback
Number of pages
214
Dimensions
8.8 x 6 x 0.8 inches
Weight
9.6 ounces

ID Numbers

Open Library
OL8043203M
Internet Archive
winningbehaviorw00pugh
ISBN 10
081447084X
ISBN 13
9780814470848
Library Thing
320904
Goodreads
561992

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
August 29, 2017 Edited by MARC Bot associate with existing work
April 6, 2014 Edited by ImportBot Added IA ID.
August 6, 2010 Edited by IdentifierBot added LibraryThing ID
April 24, 2010 Edited by Open Library Bot Fixed duplicate goodreads IDs.
April 29, 2008 Created by an anonymous user Imported from amazon.com record.