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Previews available in: English
Subjects
Efficacité organisationnelle, Organizational behavior, Comportement organisationnel, Organizational effectiveness, Efficacitâe organisationnelle, Business competition, Customer services, Leadership, Business/Economics, Business & Economics, Business / Economics / Finance, Management - General, Corporate & Business History - Strategies, Customer Service, Customer relations, Service à la clientèle, BUSINESS & ECONOMICS, Customer Relations, Commerce, Marketing & Sales, Management Science, Organizational Behavior, Industrial Management, ManagementShowing 4 featured editions. View all 4 editions?
Edition | Availability |
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1
Winning behavior: what the smartest, most successful companies do differently
2003, Amacom
0814471633 9780814471630
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aaaa
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WorldCat
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2
Winning Behavior: What the Smartest, Most Successful Companies Do Differently
June 2003, AMACOM/American Management Association
Hardcover
in English
- 1st edition
0814471633 9780814471630
|
zzzz
Libraries near you:
WorldCat
|
3
Winning Behavior: What the Smartest, Most Successful Companies Do Differently
2003, AMACOM
in English
0814413676 9780814413678
|
zzzz
Libraries near you:
WorldCat
|
4
Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
May 2000, AMACOM/American Management Association
Paperback
in English
081447084X 9780814470848
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zzzz
Libraries near you:
WorldCat
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Book Details
Published in
New York
Table of Contents
Chapter 1: The final frontier
Chapter 2: We will assimilate you
Chapter 3: You are how you behave
Chapter 4: The four ways to create behavioral differentiation
Chapter 5: The gold standards in behavioral differentiation
Chapter 6: Random acts of kindness
Chapter 7: Exceptional values
Chapter 8: Living the promise
Chapter 9: The engines that drive behavioral differentiation
Chapter 10: Why Southwest Airlines soars: B2C behavioral differentiation
Chapter 11: Searching for stars: B2B behavioral differentiation
Chapter 12: Creating and sustaining behavioral differentiation.
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- Created May 5, 2010
- 14 revisions
March 8, 2023 | Edited by MARC Bot | import existing book |
January 7, 2023 | Edited by MARC Bot | import existing book |
January 7, 2023 | Edited by MARC Bot | import existing book |
November 15, 2022 | Edited by ImportBot | import existing book |
May 5, 2010 | Created by ImportBot | Imported from Internet Archive item record. |