"Ben Merens has written a book that will change your life and could transform our public culture."--Rabbi Irwin Kula Six time award winning Public Radio broadcasting veteran, Ben Merens, shares his tips and insights to help you improve your listening skills at work, home and play. Learn to hear your world, hear your life, hear your moments, and make a difference through that hearing, in your life and the lives of others. Being more tuned into your life allows you to get more out of it. Ben Merens can help you get there. Through beautiful stories from his life and the lives of those he's touched, Ben will exemplify: The Three Levels of Listening he developed during his 30-plus years as a professional journalist. The Four Faces of Empathic Listening he learned during his 21-year talk show host career on Wisconsin Public Radio. The Five Maxims derived from Verbal Defense and Influence - a conflict management method taught by Milwaukee-based Vistelar Group to contact professionals across the country and the world. "All want to hear what (Ben has) to say about listening."--Kathy Thompson, Professor, Professional Communication Dept. Alverno College "Inspiring!" - Gretchen Raab, Public Library Assistant Director, Neenah Wisconsin. www.ConfidenceInConflict.com.