An edition of A complaint is a gift
(1996)
A Complaint Is a Gift
by Janelle Barlow and Janelle Barlow; Claus Møller
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The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
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Previews available in: English
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| Edition | Availability |
|---|---|
1
A Complaint Is a Gift
2010, Berrett-Koehler Publishers, Inc.
Electronic resource
in English
1576759466 9781576759462
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2
A complaint is a gift: recovering customer loyalty when things go wrong
2008, Berrett-Koehler Publishers
in English
1576755827 9781576755822
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WorldCat
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3
A complaint is a gift: using customer feedback as a strategic tool
1996, Berrett-Koehler Publishers
in English
- 1st ed.
1881052818 9781881052814
|
zzzz
Libraries near you:
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History
- Created June 17, 2010
- 5 revisions
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| November 2, 2021 | Edited by ImportBot | import existing book |
| August 4, 2012 | Edited by VacuumBot | Updated format 'electronic resource' to 'Electronic resource' |
| September 6, 2011 | Edited by ImportBot | import new book |
| June 19, 2010 | Edited by ImportBot | Added new cover |
| June 17, 2010 | Created by ImportBot | Imported from marc_overdrive MARC record |