Cover of: A Complaint Is a Gift | Janelle Barlow, Janelle Barlow; Claus Møller

About the Book

The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.

The Physical Object

Format
Electronic resource

ID Numbers

Open Library
OL24258216M
Internet Archive
A-Complaint-Is-A-Gift-9781576759462
ISBN 13
9781576759462
OverDrive
181D169A-1E16-4F23-B9D6-68B964A1383C

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History

Download catalog record: RDF / JSON / OPDS
August 4, 2012 Edited by VacuumBot Updated format 'electronic resource' to 'Electronic resource'
September 6, 2011 Edited by ImportBot import new book
June 19, 2010 Edited by ImportBot Added new cover
June 17, 2010 Created by ImportBot Initial record created, from marc_overdrive MARC record.