An edition of Dealing with Difficult People (Creating Success)
(2006)
Dealing with Difficult People
by Roy Lilley
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Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
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| Edition | Availability |
|---|---|
1
Dealing with Difficult People
2007, Kogan Page Publishers
Electronic resource
in English
0749451750 9780749451752
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2
Dealing with Difficult People (Creating Success)
August 1, 2006, Kogan Page
Paperback
in English
- New Ed edition
0749447516 9780749447519
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- Created June 17, 2010
- 3 revisions
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| August 4, 2012 | Edited by VacuumBot | Updated format 'electronic resource' to 'Electronic resource' |
| June 19, 2010 | Edited by ImportBot | Added new cover |
| June 17, 2010 | Created by ImportBot | Imported from marc_overdrive MARC record |