An edition of The customer's victory
(1999)
The customer's victory
from corporation to co-operation
by François Dupuy
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| Edition | Availability |
|---|---|
1
The customer's victory: from corporation to co-operation
1999, Macmillan
electronic resource :
in English
023050969X 9780230509696
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Book Details
Table of Contents
Introduction
PART ONE: THE PROBLEM
The Organisation, Concreteness, Complexity
The Customer's Victory
What is a Bureaucracy?
A Requiem for Bureaucracy
PART TWO: THE PROCESS
On the Difficulty of Change and the Difficulty of Managing Change
The Frame of Reference
Listening to Bureaucrats and Changing Bureaucracy
Conclusion: Towards New Organisations?
Edition Notes
"First published in France as Le client et le bureaucrate by Dunod, Paris, 1998"--T.p. verso.
Includes bibliographical references (p. 153-157).
Description based on print version record.
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| February 25, 2022 | Edited by ImportBot | import existing book |
| June 29, 2019 | Created by MARC Bot | import new book |