With over 15 million union workers and over 300,000 unionized establishments in the United States, managers must enlist the aid of unions to embrace quality efforts for enhanced competitiveness. For unions, quality is the key to an enhanced role and greater employment security. Unions, Management, and Quality is the first book to address how unions and management can work together to bolster a company's quality efforts and maximize performance.

Inside this groundbreaking resource, you'll find a historical perspective of unions' role in the quality movement, the advances being made in this area, and valuable guidelines for sustaining quality in the future. You'll also find examples from manufacturing, service, and the public sector that demonstrate how quality principles can improve customer satisfaction, organizational effectiveness, and labor relations.

These include examples from United Auto Workers-General Motors, Flint Glass Workers-Corning, National Treasury Employees-Internal Revenue Service, Communications Workers of America-US West, and many others.

Through these insightful lessons and through the book's expert guidelines, you'll understand how to successfully apply quality principles to union-management change efforts, modify your company's quality programs to gain enthusiastic union support, and overcome typical challenges associated with quality and labor relations.

Quality management has the power to make an organization more responsive, productive, and competitive. But without the support of employees and unions, these gains may never materialize. With Unions, Management, and Quality, you'll understand how to put quality improvement on everyone's agenda . . . and realize higher levels of improvement throughout the organization.