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Last edited anonymously
April 29, 2008 | History
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Donna Knapp

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7 works Add another?

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  • Cover of: A guide to customer service skills for the Help Desk professional.

    First published in 1999 3 editions in 1 language — 1 previewable
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  • Cover of: Guide to Customer Service Skills for the Service Desk Professional

    First published in 2010 2 editions in 1 language — 1 previewable
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  • Cover of: A Guide To Service Desk Concepts

    First published in 2009 2 editions in 1 language — 1 previewable
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  • Cover of: The ITSm process design guide: developing, reengineering, and improving IT service management

    First published in 2010 2 editions in 1 language
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  • Cover of: A Guide to Customer Service Skills for the Help Desk Professional

    First published in 2004 1 edition in 1 language
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  • Cover of: A Guide to Help Desk Concepts

    First published in 1998 1 edition in 1 language — 1 previewable
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  • Cover of: A Guide to Help Desk Concepts

    First published in 2003 1 edition in 1 language
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We need a photo of Donna Knapp

Subjects
Computer industry, Computer service industry, Computer technical support, Customer services, Management, Management information systems, Handbooks, manuals, Vocational guidance, Electronic office machine industry, Information resources management, Information systems, Information technology, Information technology, management, Organizational change, Quality control

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ID Numbers

  • OLID: OL2734469A

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History

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April 29, 2008 Created by an anonymous user initial import