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Mona J. Fitzsimmons

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Service Management

by James A. Fitzsimmons and Mona J. Fitzsimmons First published in 1997 — 11 editions

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New service development: creating memorable experiences

by James A. Fitzsimmons and Mona J. Fitzsimmons First published in 1999 — 5 editions

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Service Management: Operations, Strategy, and Information Technology

by James A. Fitzsimmons and Mona J. Fitzsimmons First published in 2004 — 2 editions

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Service Management w/ Student CD-Rom

by James A. Fitzsimmons, Mona J. Fitzsimmons, James Fitzsimmons, and Mona Fitzsimmons First published in 2003 — 2 editions

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Service Management: Operations, Strategy, and Information Technology

by James A. Fitzsimmons and Mona J. Fitzsimmons First published in 2004 — 1 edition

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MP Service Management with Service Model Software Access Card

by James A. Fitzsimmons and Mona J. Fitzsimmons First published in 2013 — 1 edition

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Connect Access Card for Service Management: Operations, Strategy, Information Technology

by James A. Fitzsimmons, Mona J. Fitzsimmons, and Sanjeev K. Bordoloi First published in 2018 — 1 edition

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OLID: OL2633745A

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Created April 29, 2008
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