An edition of Benchmarking water utility customer relations best practices
(2006)
Benchmarking water utility customer relations best practices
by Roger Patrick and Christine Kozlosky
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Subjects
Customer relations, Customer services, Water utilities, Environmental Science, United States, Business/Economics, Business & Economics, Business / Economics / Finance, Public Policy - City Planning & Urban Dev., Human Resources & Personnel Management, Earth Sciences - Hydrology, Customer Service, Business & Economics / Human Resources & Personnel Management, water utility management; Water utility customer service; water manaagement; benchmarking water utilities, Water SupplyPlaces
United States| Edition | Availability |
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1
Benchmarking Water Utility Customer Relations Best Practices
June 15, 2006, American Water Works Research Foundation
Paperback
in English
1583214267 9781583214268
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zzzz
Libraries near you:
WorldCat
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2
Benchmarking water utility customer relations best practices
2006, AWWA Research Foundation, American Water Works Association, IWA Pub.
in English
1583214267 9781583214268
|
aaaa
Libraries near you:
WorldCat
|
Book Details
Table of Contents
1. Introduction
2. Approach
3. Call center operations
4. Meter reading
5. Billing, payment, credit and collections
6. Meter maintenance & meter-related field services
7. Improving customer satisfaction
8. Case studies from customer service leaders
Abbreviations
Appendix A. Website forms and menus
Appendix B. Other processes associated with high customer satisfaction.
Edition Notes
Includes bibliographical references.
CD-ROM requires Adobe Reader.
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| July 31, 2019 | Edited by MARC Bot | associate edition with work OL8921405W |
| December 4, 2010 | Edited by Open Library Bot | Added subjects from MARC records. |
| December 10, 2009 | Created by WorkBot | add works page |