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Last edited by ImportBot
June 17, 2010 | History

Winning with the Caller from Hell 2 editions

Cover of: Winning with the Caller from Hell | Shaun Belding
About the Book

Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.

2 editions First published in 2006

Edition Read Borrow Buy
Cover of: Winning with the Caller from Hell
May 28, 2006, Ecw Press
Winning with the Caller from Hell
Paperback in English
Cover of: Winning with the Caller from Hell
2008, ECW Press
Winning with the Caller from Hell
Electronic resource in English

History Created December 10, 2009 · 3 revisions Download catalog record: RDF / JSON

June 17, 2010 Edited by ImportBot add details from OverDrive
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
December 10, 2009 Created by WorkBot add works page