An edition of Winning with the Caller from Hell (2005)

Winning with the Caller from Hell

by

  • 0 Ratings
  • 2 Want to read
  • 0 Currently reading
  • 0 Have read
Cover of: Winning with the Caller from Hell by Shaun Belding
Preview
Borrow Listen

My Reading Lists:

Create a new list

Check-In

×Close
Add an optional check-in date. Check-in dates are used to track yearly reading goals.
Today
Notes
  • 0 Ratings
  • 2 Want to read
  • 0 Currently reading
  • 0 Have read
Notes

Check nearby libraries

Buy this book

Last edited by ImportBot
January 9, 2020 | History
Edit
An edition of Winning with the Caller from Hell (2005)

Winning with the Caller from Hell

by

  • 0 Ratings
  • 2 Want to read
  • 0 Currently reading
  • 0 Have read

Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.

Publish Date
Publisher
ECW Press
Language
English

Check nearby libraries

Buy this book

Previews available in: English

Subjects
Business, Nonfiction, Telephone in business, Telephone etiquette, Telephone dans les affaires, Business Communication, Telephone, General, Savoir-vivre, Customer Relations, BUSINESS & ECONOMICS

Showing 5 featured editions. View all 5 editions?

Edition Availability
Cover of: Winning with the Caller from Hell
Winning with the Caller from Hell: a Survival Guide for Doing Business on the Telephone
2010, ECW Press
in English
Libraries near you: WorldCat
Cover of: Winning with the Caller from Hell
Winning with the Caller from Hell
2008, ECW Press
Electronic resource in English
Libraries near you: WorldCat
Cover of: Winning with the Caller from Hell
Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (Winning with the . . . from Hell series)
May 28, 2006, Ecw Press
Paperback in English
Libraries near you: WorldCat
Cover of: Winning with the Caller from Hell
Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
2006, ECW Press
in English
Libraries near you: WorldCat
Cover of: Winning with the Caller from Hell
Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
2005, ECW Press
in English
Libraries near you: WorldCat

Add another edition?

Book Details

Edition Notes

Published in
Chicago

Classifications

Library of Congress
HF5541.T4B44 2005

The Physical Object

Format
Electronic resource

ID Numbers

Open Library
OL24265560M
Internet Archive
winningwithcalle0000beld
ISBN 13
9781554906956
OverDrive
76D1C2DD-2A54-47ED-B0DC-AA3F480472C4

Source records

marc_overdrive MARC record
Internet Archive item record
Better World Books record

Community Reviews (0)

Feedback?
No community reviews have been submitted for this work.

Lists

This work does not appear on any lists.

History

Download catalog record: RDF / JSON
January 9, 2020 Edited by ImportBot import existing book
July 22, 2019 Edited by MARC Bot remove fake subjects
June 17, 2010 Edited by ImportBot add details from OverDrive
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
December 10, 2009 Created by WorkBot add works page