An edition of Customer service for dummies (1999)

Customer service for dummies

3rd ed.

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Cover of: Customer service for dummies by Karen Leland
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Last edited by MARC Bot
July 22, 2019 | History
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An edition of Customer service for dummies (1999)

Customer service for dummies

3rd ed.

by

  • 0 Ratings
  • 8 Want to read
  • 0 Currently reading
  • 0 Have read

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Publish Date
Publisher
Wiley
Language
English
Pages
380

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Previews available in: English

Subjects
Business, Customer services, Nonfiction, Customer relations

Showing 7 featured editions. View all 7 editions?

Edition Availability
Cover of: Customer Service for Dummies
Customer Service for Dummies
2011, Wiley & Sons, Incorporated, John
in English
Libraries near you: WorldCat
Cover of: Customer Service for Dummies
Customer Service for Dummies
2007, Wiley & Sons, Incorporated, John
in English
Libraries near you: WorldCat
Cover of: Customer Service For Dummies (For Dummies (Business & Personal Finance))
Customer Service For Dummies (For Dummies (Business & Personal Finance))
May 1, 2006, For Dummies
in English
Libraries near you: WorldCat
Cover of: Customer service for dummies
Customer service for dummies
2006, Wiley
in English - 3rd ed.
Libraries near you: WorldCat
Cover of: Customer Service for Dummies
Customer Service for Dummies
2006, Wiley & Sons Canada, Limited, John
in English
Libraries near you: WorldCat
Cover of: Customer Service For Dummies
Customer Service For Dummies
2006, John Wiley & Sons, Ltd.
Electronic resource in English
Libraries near you: WorldCat
Cover of: Customer service for dummies
Customer service for dummies
1999, IDG Books Worldwide, Inc.
in English - 2nd ed
Libraries near you: WorldCat

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Book Details

Edition Notes

Includes index.

Published in
Indianapolis, IN
Series
--For dummies

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .L45 2006, HF5415.5

The Physical Object

Pagination
xxii, 380 p. :
Number of pages
380

ID Numbers

Open Library
OL18498098M
Internet Archive
customerservicef00lela_1
ISBN 10
0471768693
ISBN 13
9780471768692
LCCN
2006920629
Library Thing
320873
Goodreads
72863

Source records

Internet Archive item record
marc_openlibraries_sanfranciscopubliclibrary MARC record
Library of Congress MARC record
Better World Books record

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July 15, 2019 Edited by MARC Bot import existing book
January 25, 2012 Edited by EdwardBot add books to in library lending
January 19, 2011 Edited by ImportBot add subjects from new record
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