An edition of Moving forward in service quality research: measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link (1994)

Moving forward in service quality research

measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link

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Moving forward in service quality research
A. Parasuraman, A. Parasuraman
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Last edited by WorkBot
March 10, 2010 | History
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An edition of Moving forward in service quality research: measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link (1994)

Moving forward in service quality research

measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link

by

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Publish Date
Publisher
Marketing Science Institute
Language
English

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Edition Availability
Cover of: Moving forward in service quality research
Moving forward in service quality research: measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link
1994, Marketing Science Institute
in English

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Book Details

Edition Notes

Report no.94-114.

Published in
Cambridge, Mass
Series
Working paper / Marketing Science Institute

Edition Identifiers

Open Library
OL20766316M

Work Identifiers

Work ID
OL4467478W

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December 10, 2009 Created by WorkBot add works page