This book provides a crystal clear explanation of what Six Sigma is, and what it is not. It covers the history of Six Sigma since its inception at Motorola in 1987, the implications of embarking on Six Sigma and its challenges. Six Sigma metrics, statistics, and associated indices are explained. It also presents a strategy for implementing Six Sigma in an organization, and the Methodology to achieve Six Sigma in technical processes as well as non-technical processes. It answers frequently asked questions (FAQs) and includes a Glossary of Terms and Tables. This is authoritatively real! Mario Perez-Wilson, former Manager of the Statistical Methods department at Motorola, lived it!