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Last edited by WorkBot
February 13, 2010 | History

The ownership quotient 1 edition

The ownership quotient
James L. Heskett

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The ownership quotient
putting the service profit chain to work for unbeatable competitive advantage
James L. Heskett, Earl W. Sasser, Joe Wheeler.

Published 2008 by Harvard Business Press in Boston, Mass .
Written in English.

Table of Contents

The ownership opportunity
Build ownership into your strategic value vision
Lever value over cost
Put customers to work
Boost your employee oq
Engineer ownership through anticipative management
Build a strong and adaptive ownership culture
Sustain your success.

Classifications

Dewey Decimal Class
659.1
Library of Congress
HF5827.95 .H47 2008

The Physical Object

Pagination
p. cm.

ID Numbers

Open Library
OL18867510M
ISBN 13
9781422110232
LC Control Number
2008022313
Library Thing
7005763
Goodreads
2318816

History Created December 10, 2009 · 2 revisions
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February 13, 2010 Edited by WorkBot add more information to works
December 10, 2009 Created by WorkBot add works page