An edition of The ownership quotient
(2008)
The ownership quotient
putting the service profit chain to work for unbeatable competitive advantage
by James L. Heskett
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August 18, 2010 | History
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The ownership quotient: putting the service profit chain to work for unbeatable competitive advantage
2008, Harvard Business Press
in English
1422110230 9781422110232
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Book Details
Published in
Boston, Mass
Table of Contents
The ownership opportunity
Build ownership into your strategic value vision
Lever value over cost
Put customers to work
Boost your employee oq
Engineer ownership through anticipative management
Build a strong and adaptive ownership culture
Sustain your success.
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History
- Created October 20, 2008
- 7 revisions
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| August 18, 2010 | Edited by IdentifierBot | added LibraryThing ID |
| April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
| March 26, 2010 | Edited by ImportBot | Found a matching record from Library of Congress . |
| December 15, 2009 | Edited by WorkBot | link works |
| October 20, 2008 | Created by ImportBot | Imported from Library of Congress MARC record. |