An edition of A complaint is a gift
(1996)
A complaint is a gift
recovering customer loyalty when things go wrong
by Janelle Barlow and Janelle Barlow; Claus Møller
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The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
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Previews available in: English
Showing 3 featured editions. View all 3 editions?
| Edition | Availability |
|---|---|
1
A Complaint Is a Gift
2010, Berrett-Koehler Publishers, Inc.
Electronic resource
in English
1576759466 9781576759462
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WorldCat
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2
A complaint is a gift: recovering customer loyalty when things go wrong
2008, Berrett-Koehler Publishers
in English
1576755827 9781576755822
|
aaaa
Libraries near you:
WorldCat
|
3
A complaint is a gift: using customer feedback as a strategic tool
1996, Berrett-Koehler Publishers
in English
- 1st ed.
1881052818 9781881052814
|
zzzz
Libraries near you:
WorldCat
|
Book Details
Table of Contents
A complaint is a gift strategy
Complaints: necessary evil or opportunities?
Capitalizing on complaints
Why most customers don't complain
In the mind of the complaining customer
The gift formula
Creating better customers with goodwill
When customers go ballistic
It's all in the words: responding to written complaints
From a whisper to a global shout
When feedback gets personal
When you complain, make sure you are giving a gift.
Edition Notes
Includes bibliographical references and index.
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| July 22, 2019 | Edited by MARC Bot | remove fake subjects |
| July 22, 2017 | Edited by Mek | adding subject: In library |
| September 6, 2011 | Edited by ImportBot | import new book |
| June 17, 2010 | Edited by ImportBot | add details from OverDrive |
| December 10, 2009 | Created by WorkBot | add works page |