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Crucial Conversations: Tools for Talking When Stakes are High
2002, McGraw-Hill
in English
0071401946 9780071401944
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Crucial Conversations: Tools for Talking When Stakes are High
June 18, 2002, McGraw-Hill
Paperback
in English
- 1 edition
0071401946 9780071401944
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Book Details
Table of Contents
What's a crucial conversation? : and who cares?
Mastering crucial conversations : the power of dialogue
Start with heart : how to stay focused on what you really want
Learn to look : how to notice when safety is at risk
Make it safe : how to make it safe to talk about almost anything
Master my stories : how to stay in dialogue when you're angry, scared, or hurt
State my path : how to speak persuasively, not abrasively
Explore others' paths : how to listen when others blow up or clam up
Move to action : how to turn crucial conversations into action and results
Yeah, but : advice for tough cases
Putting it all together : tools for preparing and learning.
Edition Notes
Rev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
Includes bibliographical references and index.
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Feedback?December 19, 2023 | Edited by ImportBot | import existing book |
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