"Bill Walker has lived in the trenches of several major crises, and his writing reflects both his experience and his empathy for those responsible for guiding organizations large and small through the gauntlet of news media, employees, customers, lawyers, regulators and other stakeholders. In Crisis Communications in the 24/7 Social Media World, Walker explains that the ONLY approach to take is to focus resolutely on the public interest. Actions or reactions based on self-interest will drag you down. The key to surviving a crisis lies in preparing for the inevitable by building relationships with media allies and strengthening your corporate or brand image ahead of time--not after the crisis hits. When well managed, a crisis can be an opportunity to cement relationships with your employees, business partners and customers, and to grow both your company and your career. As one early reviewer put it, "This book is a good reminder that it s most important to act with integrity during a crisis--if you do, the public relations will take care of itself."--Amazon.com.