An edition of Exam prep study guide
(2010)
Exam prep study guide
how to pass on your first try : ITIL v3 Foundation
2nd ed.
by Art of Service (Firm)
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Prepare for the ITIL v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL v3 concepts.
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Exam prep study guide: how to pass on your first try : ITIL v3 Foundation
2010, Art of Service
in English
- 2nd ed.
1742440169 9781742440163
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Book Details
Table of Contents
ITIL v3 Certification pathway
Exam specifics
Exam prerequisites
Exam hints
The art of service objective tree
Study notes
IT service management
ITIL v3 service lifecycle
Service strategy
Financial management
sErvice portfolio management
Demand management
Service design
Service level management
Supplier management
Service catalog management
Capacity management
Availability management
IT service continuity management
Information security management
Service transition
Knowledge management
Service asset and configuration management
Change management
Release and deployment management
Service operation
Service desk function
Technical management function
IT operations management function
Application management function
Event management
Incident management
Problem management
Request fulfillment
Access management
Continual service improvement
Service measurement and reporting
Mind maps
Practice exam questions
Answers
Acronyms.
Edition Notes
Cover title.
"Ensure your ITIL certification now with study notes and 80 ITIL practice questions & exam tips."--Cover.
Includes bibliographical references (page 115) and index.
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