"The second edition of this groundbreaking, three-part multimedia learning system includes an interactive CD-ROM, a practice text-workbook, and additional student tools and resources on a website. Designed as a practical guide to teaching basic social work skills, the CD-ROM contains video segments demonstrating four different social worker-client interactions. Students can view the video, stop the action and respond to questions, look up references, or obtain more in-depth information about each skill segment. Common pitfalls for each skill set are noted as well as examples of the most appropriate times and ways to use specific skills in the therapeutic relationship, and information on when it is inappropriate to use specific skills. Book jacket."--Jacket.