An edition of Listen up or lose out
(2018)
Listen up or lose out
how to avoid miscommunication, improve relationships, and get more done faster
by Robert Bolton
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Listen up or lose out: how to avoid miscommunication, improve relationships, and get more done faster
2018
in English
0814432018 9780814432013
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Book Details
Table of Contents
Pt. I. Why improve your listening? Quality listening enhances work relationships
Listening well is good business
A good listener is a rare find
Quality listening strengthens personal relationships
pt. II. Do's and don'ts of great listening. Trouble spots in the talking
listening process
Identifying your listening missteps
Reducing major missteps
Skill-based listening
Whose turn is it?
Focus your attention
Be a great asker
Creating and sequencing productive questions
pt. III. Reflecting content. Reflective listening : antidote to miscommunication
Paraphrase what's important
Listen through the pauses
pt. V. Reading and reflecting other people's feelings. Why listen to people's feelings?
"Read" people's feelings
Reflect feelings and meanings
pt. V. Things to keep in mind. Wrap it up with a summary reflection
Results-focused listening
The listening spirit
Make great listening part of your everyday life.
Edition Notes
Includes bibliographical references and index.
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| May 24, 2019 | Created by MARC Bot | import new book |