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Tools for pleasing even the most demanding customersA satisfied customer is a loyal customer, and in todays supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:Clear explanations of the reasons for difficult customer behaviorsProven tools and techniques for successfully handling even the most cantankerous customers101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company cultureFor more information, visit customerservicezone.com.
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Previews available in: English
Subjects
Customer services, Terminology, Business, NonfictionShowing 4 featured editions. View all 4 editions?
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Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation
2005, McGraw-Hill
in English
007144453X 9780071444538
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3
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
December 29, 2004, McGraw-Hill
in English
007144453X 9780071444538
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WorldCat
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4
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
December 29, 2004, McGraw-Hill
Paperback
in English
- 1 edition
007144453X 9780071444538
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Community Reviews (0)
Feedback?July 22, 2019 | Edited by MARC Bot | remove fake subjects |
June 23, 2010 | Edited by ImportBot | add details from OverDrive |
April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
April 20, 2010 | Edited by WorkBot | update details |
December 9, 2009 | Created by WorkBot | add works page |